Customer Care

GETTING YOUR ORDER

Our products are handmade in small batches, so you can expect your order to take 2-5 business days to be produced and processed before leaving our warehouse. All online orders are shipped through USPS from Seattle, WA and will take a minimum of 3 days to arrive.

RETURNS & EXCHANGES

What is your return policy?

All of our products are carefully inspected before they are shipped. Due to the nature of our products, candles that have been lit cannot be returned or refunded. We are unable to accept returns based on an in-person dislike of a particular scent after ordering. We are certain you will be able to find a friend or family member who will adore it! We also suggest ordering smaller sized candles until you have discovered all of your favorite scents!

How do I get a refund?

We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Good & Well Supply Co. within 7 days of delivery. Please contact us at customercare@goodandwellsupplyco.com for further details. We cannot issue refunds for used merchandise. 

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ORDERING & SHIPPING

What services are available for shipping?

We are happy to offer shipping for online orders through USPS. All orders are shipped from Seattle, WA, and cross-continental delivery will take a minimum of 3 business days.  The estimated delivery timeline only applies to a package once it has been picked up by USPS.

Do you offer shipping insurance?

We add signature confirmation to all orders over $200 for liability and security purposes. This provides additional assurance that the package has been delivered to the intended destination. If you do not want this extra service provided, please let us know immediately after completing your order by emailing us at orders@goodandwellsupplyco.com to request. 

My order still hasn't arrived

We cannot be responsible for a package once it leaves our facility and has been accepted by USPS. If you are having issues receiving your package, we encourage you to leave a note or talk directly with your mail carrier/local post office.

Please keep in mind that we are a small business and endeavor to put the utmost care into every item that we create.   

Do you ship internationally?

We currently offer shipping methods to most countries, and your estimated shipping costs will be calculated at checkout. We reserve the right to cancel orders to international destinations at our discretion. 

Need More?

Have a question you couldn’t find the answer to? We’d love to hear from you!

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