GETTING YOUR ORDER
Our products are handmade in small batches, so you can expect your order to take 2-5 business days to be produced and processed before leaving our warehouse. All online orders are shipped through USPS from Seattle, WA and will take a minimum of 3 days to arrive.
ORDERING & SHIPPING
What services are available for shipping?
We are happy to offer shipping for online orders through USPS. All orders are shipped from Seattle, WA, and cross-continental delivery will take a minimum of 3 business days. The estimated delivery timeline only applies to a package once it has been picked up by USPS.
Shipping might take longer during the holiday season.
Do you offer shipping insurance?
We add signature confirmation to all orders over $200 for liability and security purposes. This provides additional assurance that the package has been delivered to the intended destination. If you do not want this extra service provided, please let us know immediately after completing your order by emailing us at firstname.lastname@example.org to request.
My order still hasn't arrived.
We cannot be responsible for a package once it leaves our facility and has been accepted by USPS.
We recommend having your order sent to an address that is secure, or where you or a trusted individual is able to accept the order. Please let us know if any adjustments need to be made.
If you are having issues receiving your package, we encourage you to leave a note or talk directly with your mail carrier/local post office.
Please keep in mind that we are a small business and endeavor to put the utmost care into every item that we create.
Do you ship internationally?
We currently offer shipping methods to most countries, and your estimated shipping costs will be calculated at checkout. We reserve the right to cancel orders to international destinations at our discretion.
I live in Seattle, can I pick up my order?
Yes! You can pick up your order at our Flagship store in Ballard, WA. Simply, select the local pick up option at check out. More info at email@example.com
My order says it's been delivered but it's not there.
As soon as a package leaves our flagship store, delivery time is up to the carrier. Your package can take 3- 7 business days to get there (it can take longer during holidays), so please be patient.
If your package is no where to be found, please first make sure to check with your building manager/neighbor. We also encourage you to contact your local USPS office so they can help you track your package.
Please remember that we are a small business, and we are not able to replace lost or stolen packages.
RETURNS & EXCHANGES
What is your return policy?
All of our products are carefully inspected before they are shipped. Due to the nature of our products, candles that have been lit cannot be returned or refunded. We are unable to accept returns based on an in-person dislike of a particular scent after ordering. We are certain you will be able to find a friend or family member who will adore it! We also suggest ordering smaller sized candles until you have discovered all of your favorite scents!
How do I get a refund?
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Good & Well Supply Co. within 7 days of delivery. Please contact us at firstname.lastname@example.org for further details. We cannot issue refunds for used merchandise.