Refund policy

Because our products are handmade and small-batch, we do not offer refunds.

That said, if something isn’t quite right, we’re happy to help with an exchange or store credit under the guidelines below.

Eligible Returns:

  • Items must be unused, unburned, and in original condition
  • Requests must be made within 14 days of delivery
  • Sale items, limited editions, and gift cards are final sale

Exchanges & Store Credit

  • We offer exchanges or store credit only — no refunds
  • Store credit is issued once the item is received and inspected
  • Exchanges are subject to product availability

Return Shipping:

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping method

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the issue. We’ll make it right.